lx groupFrequently Asked Questions

To open an account on lx group, visit our registration page and enter your username, email, mobile number, and password. Your username must be 3-20 characters and use letters and numbers only. After you submit the form, we send a verification email. Click the link to confirm your email address. Next, you upload a copy of your identity document (national ID card or passport) for KYC verification. Once approved — typically within one business day — your account is active and you can deposit funds and access our sportsbook, live-dealer tables, slots, and esports markets. Our services are available only where local law permits.

We require one form of government-issued identity to verify your account on lx group. Acceptable documents include a national ID card, passport, or driver's license. The document must be current and clearly readable. Upload a clear photo or scan of the front side. If your country issues a national ID with both front and back, you may upload both sides. We do not accept blurry, cropped, or partial images. KYC verification typically takes one business day. If your document is rejected, we will tell you why and ask for a resubmission. Once approved, you can use all features on lx group, including deposits via QRIS, e-wallet, mobile banking, local payment, and bank transfers.

If you suspect that someone has accessed your lx group account without permission, change your password immediately and contact our support team. Include your username and a online paymentef description of the suspicious activity. Do not share your login credentials with anyone — our support team will never ask for your password. We investigate reports of unauthorized access and can temporarily lock your account while we review. If fraudulent activity is confirmed, we work to secure your account and may reverse unauthorized transactions. Always keep your password private and log out after each session, especially on shared devices.

We support nine deposit methods on lx group: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and virtual accounts for local payment, online payment, e-wallet, and mobile banking. Each payment method has a minimum and maximum account preferences. local payment and online payment typically accept deposits starting from a small amount; bank virtual accounts may have different minimums depending on your bank. Maximum limits vary by method. The exact ranges appear on the deposit page when you select a payment method. We do not publish fixed amounts, as limits may change. If you have questions about account preferences for a specific payment method, contact our support team.

If a deposit does not complete on lx group, check your payment method to confirm that funds were deducted. If money left your account but did not appear in your lx group balance, contact our support team with your transaction ID or confirmation number from your bank or e-wallet. We investigate incomplete transactions and can usually reprocess or refund the deposit within one business day. For withdrawals, if you request a payout to e-wallet, mobile banking, local payment, or a bank account and it does not arrive within the stated timeframe, reach out to support immediately. Provide your withdrawal request number and payment method. We will trace the transaction and resolve any delays.

To apply a promotion code on lx group, log in to your account and navigate to the promotions or offers section. If you have a valid code, enter it in the designated field and click apply. The code must match the current promotion and comply with all terms. Not all codes apply to all users or payment methods. If a code does not work, it may have expired or already been used on your account. Check the promotion details to see if there are any restrictions. If you believe a code should work, contact our support team with the code and your account details. They can verify eligibility and help apply the promotion if you qualify.

Before you place a bet or play on lx group, read our terms of use and the specific rules for each game type. Our sportsbook covers Liga 1, Piala AFF, Champions League, Premier League, MotoGP, and badminton — each market has its own settlement rules and minimum/maximum stake limits. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) have table limits and betting rules displayed on screen. Slot games operate on random outcomes; the paytable shows win combinations. Esports markets (Mobile Legends, Free Fire, PUBG Mobile) have specific match settlement rules. Read the game rules accessible from each section. Understanding settlement rules, bet types, and limits helps you avoid confusion and disputes. Our Terms of Use cover all game categories.

To place a bet on Liga 1 or Champions League matches on lx group, log in and navigate to the sportsbook. Select the competition (Liga 1, Piala Indonesia, Piala AFF, or Champions League) to view upcoming and live matches. Click on a match to see available markets — options include match result, over/under, handicap, and other bet types depending on the sport. Enter your stake in the bet slip and confirm. Your bet is recorded once confirmed. Live matches show game information updates. You can view your active bets and settled bets in your bet history. Read the market rules for each league before placing your first bet to understand how results are settled.

Our lx group support team aims to respond to account queries, payment issues, and technical problems within one business day during weekdays. Queries submitted on weekends or public holidays (such as Idul Fitri, Idul Adha, or Imlek) may be answered the next business day. Urgent issues — such as suspected unauthorized access or a failed withdrawal — are prioritized. When you contact support, include your account details, a clear description of your issue, and any relevant transaction IDs or screenshots. The more detail you provide, the faster we can help. You can reach our support team through the contact form or live chat on our platform.